Customer Support
We’ve answered some common questions below to help you get what you need quickly.
Orders & Shipping
Most items ship within 2–4 business days. You’ll receive an email with tracking info once your order is on the way.
You’ll get an email with tracking details as soon as your package ships. You can also check your status by contacting us at support@campshop.io or using the form at support.campshop.io.
CampShop fulfills and ships all orders directly. Even if the gear is for a specific camp, we take care of delivery.
We charge a flat-rate shipping fee at checkout. The rate is shown before you complete your order.
If your order hasn’t shipped yet, we can usually update the address. Reach out ASAP at support@campshop.io.
Yes — CampShop ships worldwide! Delivery times and rates vary based on your location.
Products & Returns
We accept returns for misprints, damaged items, or incorrect orders. Let us know within 30 days of receiving your order.
Since everything is made to order, we don’t offer exchanges. Double-check the size guide before ordering — or email us if you’re unsure.
We’re sorry! Send us a photo and brief description at support@campshop.io and we’ll fix it fast.
Yes — if you’re shopping in a specific camp’s store, the designs are approved and branded for that camp.
For best results, machine wash cold and tumble dry low. Avoid bleach and ironing over prints.
Absolutely! We’d love to hear your ideas — email us at support@campshop.io.
Didn’t find what you were looking for?
Send us a message at support@campshop.io or head over to support.campshop.io to submit a support ticket.